Troubleshooting
Fixes for the most common issues across scanning, OCR, performance, and licensing.
Something not behaving? Start here. This section groups the fixes operators reach for most often by where the trouble shows up — at the scanner, in the recognized text, when a big batch slows down, or around your license. Pick the card that matches your symptom and you'll land on a focused page with step-by-step checks.
Pick the area that matches your symptom
Scanning issues
The scanner isn't found, pages come in blank or skewed, or duplex doesn't behave. Get the device talking to Scanix and pages landing cleanly.
OCR issues
Text comes out garbled, empty, or in the wrong language — or a page seems stuck recognizing. Tune the engine, languages, and image quality.
Performance & large batches
Throughput drops, the app feels sluggish, or a thousands-of-pages job stalls. Settings and habits that keep large runs moving.
Licensing issues
Activation fails, the app reports the wrong renewal date, or you hit a lockout. Sort out activation, renewal, and seat questions.
Screenshot
The Troubleshooting section landing in the docs, with the four cards — Scanning issues, OCR issues, Performance & large batches, and Licensing issues. — shot troubleshooting-overview-01
How to work a problem
A quick routine solves most issues before you need to ask anyone:
Match your symptom to one of the four cards above and open that page.
Work the checks in order — they're arranged most-likely-fix first.
If you're still stuck after the page's checks, gather what you saw (which screen, what you clicked, any on-screen message) and reach out to support.
Still stuck?
If the page for your area doesn't resolve it, the support team can help. Have a short description of the problem and the steps that lead to it ready before you write in.
Next steps
Scanning issues
Scanner not found, blank or skewed pages, duplex problems.
OCR issues
Garbled, empty, or wrong-language text, and stuck recognition.
Performance & large batches
Slow throughput and stalled large jobs.
Licensing issues
Activation, renewal dates, and lockouts.